Privacy policy

Personal data

This confidentiality policy describes the way Doctibike  collects and uses your personal data and what you can do concerning those information.

Accordingly to the General Data protection Regulation settled by the European Parliament the 14th of April 2016 and the Informatic and Freedom Law of the 6th January 1978, Doctibike informs you of the following statements :

 

1. Collected information 

 

The collected information collected by Doctibike include your last name, fist name, date of birth, email address, postal address, phone number and logins.

2. Identity of the controller

 The company Doctinnovation is in charge of processing theses personal information, its headquarters are located at the following address : BEL AIR CAMP, 11 Avenue du Bel Air, 69100 VILLEURBANNE.

Phone number : +33 (0)9 67 04 31 33

3. Processing purpose

Doctibike can use your information to deal with the orders and the management of the sales relationship. Collecting these information also helps us to improve our website, products and services (in particular by using cookies) and to contact you concerning events in relation to Doctibike : newletters, special offers ...: offres spéciales, newsletter.

4. Recipient of the data

Your personal data are provided to Doctibike and can be given to any subcontractors called our by Doctibikes (for instance the delivery companies)

5. Duration of data conservation

Your personal information is kept by Doctibike has long as the reasons of collecting is ongoing but it could not last more thn five (5) years from the day of the last order.

6. Rights

You have the followin rights concerning your personal information :

  • Right to access and communicate this data
  • Right to modify any incorrect information
  • Right of deleting any information (« droit à l’oubli »)
  • Right to limit the use of these informations
  • The right of data portability
  • Right to oppose to their processing

 

You can claim your right by sending us a mail at the adress indicated in paragraph 1. Or by sending us an email at : contact@doctibike.com

7. Response timeline

Doctibike is comitted to respond to your demand of access, rectification, opposition or any other request within one (1) month from the day we receive your claim.

8. Complaint to the competent authority

If you consider that Doctibike does not respects its obligations towards your personal data, you can addess a complaint to the competent authority. In France, it is the CNIL to which you can address a demain by internet through the following link : https://www.cnil.fr/fr/plaintes/internet

9. Data safety

We commit to take all the necessary measures to ensure  that your information is processed in a safe way and according this confidentiality and cookie regulation statement.

The data we collect is recorded in a safe environment. The people working for us and having access to your personal information are required to respect the confidentiality of your information.

To ensure the safety of your data, we use the followin measures :

-       Login, password

-       Access management – authorised person

Nevertheless, as no mecanism offers the maximum safety,it is important to be aware that there is always a risk of information transmission through internet.

 

10. Unsubscribe

 

We use the email you give to send you information about your order, newsletters occasionnaly, special offers on our products...

If you do’t want to receive anymore email, you can unsubscribe at anytime by following the instruction at the end of each email.

  

Cookies policy

When you first connect on the website Doctibike, you are warned by a banner that the information concerning your web navigation are likely to be savec through files called Cookies. 

 

1. What are cookies

 

 A cookie is a small text file that contains the data saved by the servor of the consulted site on the hard drive of the user.

 

2. Collected data 

 

The kind of data that are collected with cookies are :

  • Date and time of the creation of the cookie
  • Navigation language selected
  • The currency selected
  • The last product category consulted
  • If the « basket » category is « fold » or « unfold »
  • The recently consulted products
  • The acceptance of the General conditions of sales
  • The anonymous login of the user
  • The login of the ongoing consulting user
  • The login of the customer connected to its account
  • The first name of the customer
  • The last name of the customer
  • If the customer is online
  • The crypted password of the customer
  • The email address of the customer used to connect
  • The basket login

 

3. The processing purpose

 

Our cookies are used to help and ease the navigation on our web site and to memorize your preferences (to save your basket while navigating). These cookies are only the ones we think are necessary and useful to ensure a proper fonctionning of our online boutique.

 

4. Duration of data conservation

Your personal data collected through cookies expire within 20 days.

5. Safety and confidentality warranty

The content of the file stocked by the cookie is crypted to ensure the safty of the data.

 

6. Setting cookies and internet browser

You can accept or refuse the handing od cookies at anytime by modifying your browsing parameters.

However, please note that it can disturb the navigation on our website.

Each navigator offers its own management parameters concerning cookies. You will find below all the links guiding you to set your preferences concerning cookies :

Chrome : https://support.google.com/chrome/answer/95647?hl=fr

Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies

Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-

Opera : http://help.opera.com/Windows/10.20/fr/cookies.html

Safari : https://support.apple.com/kb/PH21411?viewlocale=fr_FR&locale=fr_FR

 

For more information on mastering the use of cookies you can have a look at the CNIL website : https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.