Our service

You have a problem with a battery? Do you have a question?

All our batteries are tested in our workshops before delivery. But in case of failure Doctibike remains at your disposal: we organize with you the removal of the battery and make a diagnosis of the device to locate the source of the problem and set up a process of return under warranty. After analysis by our technicians, we will provide you with the solution to keep your customers' bikes running.

Contact us

We are available by phone and email from Monday to Friday from 9am to 6pm

We are also on Facebook Messenger for more urgent needs!

You can also come and visit us in our offices at 11 Avenue Bel Air in Villeurbanne after making an appointment by phone with our teams.