Contact us

Are you looking for a battery, charger, motor or other piece of equipment for your electric vehicle?
Our team is here to help you, give you advice and answer all your technical and order tracking questions.

Contact us

Customer service opening hours : Monday to Friday from 9am to 6pm

Phone : +33 (0)9 67 04 31 33

E-Mail : contact@doctibike.com

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254 Rue Francis de Pressensé, 69100 Villeurbanne
France

MesseTurm, Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main
Germany

63 Rue du General Lambert, 97436 Saint-Leu 
Reunion Island

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Has your battery stopped switching on, stopped taking a charge or lost its autonomy? We advise you to have it diagnosed: the diagnosis will tell you how much power your battery has left and its general state of health. Above all, it determines whether it can be repaired or reconditioned (refurbished). If your battery cannot be repaired, our customer service team will offer you a new replacement model.

From the main menu on our site, select the electric vehicle you own (bike, scooter, motorbike or electric scooter), then click on the "Electric vehicle battery" tab. You can then find your battery according to its manufacturer (if known), the make of your vehicle or the engine used.

Select "view catalogue" to display all the batteries available for sale. To refine your search, use the "voltage" and "battery location" filters.

Not sure which battery to choose? Our customer service team can help you identify the battery you need: send us photos of your current battery (general appearance, charging connections and charger tip), specifying the make of your electric vehicle to contact@doctibike.com.

Our customer service team will be happy to answer any questions you may have. To facilitate communication, please always quote your order number (received by email).

For any question concerning delivery times:

- Delivery times for all new products specified "in stock" are 5 working days maximum.

- Supply times for products specified as "pre-ordered" are specific to each product. You will be given an average lead time when you place your order. Lead times are also indicated on each product sheet.

Create your Doctibike professional account to benefit from unique advantages: special rates for resellers and payment facilities via deferred debit. Our team of experts is at your disposal to meet the needs of your end customers. To create your account, go to the pro access page.