What can you do if you have a problem with your electric bike battery?
This morning, it's impossible to ride your electrically-assisted bike with your hair blowing in the wind... It's obvious that your electric bike is no longer working! Battery flat? Bike won't switch on? Battery discharging rapidly or no longer charging?
Many questions arise: how do you repair an electric bike battery? What types of breakdown are there on an electric bike? How do you go about restoring electric bike batteries?
Although electric bikes are becoming more and more popular, there is still a cruel lack of precise data on the subject... Particularly on batteries, but also on motors, which are the biggest problem when it comes to batteries. The Doctibike team is faced with a host of questions every day, and we've come up with a few pointers to help you pedal with peace of mind as the months go by!
Problems encountered with an electric bike battery
Like Marie, Pierre or Jean-Paul, many of you contact us to explain the problems you're having with the battery on your electric bike. Disappointed, you need to find a solution quickly so that you can continue your normal activities with your faithful companion.
Marie cycles every day with her 2-wheeler, which she parks outside day and night. One evening, it was impossible for her to leave the office...". This woman in her thirties is confronted with the problem of storage, which causes overheating and humidity.
For his part, Pierre, 55, gets on his bike every year when the fine weather returns. His plans for a summer outing are turned upside down when his battery stops working at the beginning of the summer. "After not being charged for a long time, in an unsuitable place, the battery's electronic board went into a deep sleep".
After 6 years of weekly outings, Jean-Paul, aged 65, watches helplessly as his battery's capacity diminishes. With a significant loss of autonomy, his steed no longer assists him as it did on his first day out. "But don't worry, the battery is nearing the end of its life - it just needs to be reconditioned.
For some years now, electric bikes have been the talk of the town in many households.
Most people have already heard about electric bikes through their friends and the media, and are increasingly interested in the subject... But in reality, nobody really knows how a battery works. How do you maintain it? What are the charging rules? What precautions should you take? What could go wrong?
At the time of sale, it is rare to be informed of the rules for good use that will extend the life of the battery. "Ask the professionals! If they can't give you an answer, don't hesitate to contact us so that we can inform you and offer to give them guidelines so that they can guide subsequent users. Doctibike is committed to working with all professionals to develop this point and help you personally to solve every problem you encounter with your electric bike!
What you expect from an electric bike battery
A problem? A solution!
Many of you contact us to tell us how surprised you are when, after only 1 or 2 years of use, your battery shows signs of weakness or stops working, leading to feelings of frustration and incomprehension. "Our priority is to solve your problems quickly, taking into account your needs, such as your daily commute to work."
The Doctibike team will carry out a battery diagnosis before guiding you towards the best solution - logistically and financially - taking various parameters into account. If the electronic board is in poor condition and parts are not available: a new battery will be recommended to limit the risk of needing to recondition it the following year. If it's simply a problem with a fuse: you'll only have to change the fuse, not the whole battery.
Doctibike's ambition
Solve your problem by providing you with a tailor-made solution, and also give you the keys to ensuring that this situation doesn't happen again! "It's vital that our customers know how batteries work so that they don't have to replace theirs too quickly".
This difficulty can also be an opportunity to take advantage of the situation to bounce back with a range of solutions. An in-depth discussion can provide added value for years to come. "Sometimes, once the problem has been identified and resolved, we can get ahead of other problems by reconditioning the battery or increasing its range, for example.
Doctibike solutions for your electric bike battery
Customised answers and recommendations
Photo credit : Cycles Cavale
Doctibike offers you practical solutions to help you solve the problem(s) you're experiencing with your electric bike battery, along with recommendations to follow so you don't find yourself in this tricky situation again.
"At a time when cycling is booming, it's important to get information from professionals in the field. Passionate and determined to support you, the Doctibike team is at your side to ensure that cycling always means freedom!
When a problem arises with an electric bike, it's often automatically linked to the battery. But if the bike no longer lights up, it could be that the display is no longer working, or that the sensor or controller has burnt out...". There are a multitude of potential reasons. Before changing the battery, it's a good idea to have the problem diagnosed by a qualified professional who can carry out a test and recommend any replacement parts. What's more, if the problem isn't with the battery, they'll be able to point you in the right direction".
2 free documents to keep your battery healthy
Find out everything you always wanted to know about electric-assist bicycle batteries in our flyer How to keep your battery healthy. These key principles are included in every package prepared by Doctibike.
On request, you can also receive our practical Battery Manual Guide. 16 pages to familiarise you with your battery: what is it made of? How do you charge your battery? How to store and maintain it? What to do in the event of a fall... These are just some of the questions that need to be answered. "Our team is trained to help you make sure your battery lasts as long as possible".
From now on, Marie, Pierre and Jean-Paul will prefer to store their batteries in a cool place (between 10 and 15°C) away from frost. Don't forget that the cold can cause up to 40% loss of battery capacity! The best alternative might be to store your battery in a cellar, for example, while you wait for your next summer outing!
Contact us, we're here to help!
