Europe's Delivery

Doctibike opens up internationally, you own an e-bike in Europe in Denmark, Germany, Belgium, Italy, Spain, Switzerland? Doctibike is the solution for your electric bicycle battery problems!

I want to fully experience Doctibike Services

 

No problem! At Doctibike, we deliver to Europe with the same delivery times that we have in France: Delivery times are 5 working days for professionals and 8 days for individuals from the receipt of your payment. 15h to 20 days in case of reconditioning.

How to pack my battery in case of a recontioning 

Be careful when you pack your battery ! To avoid any problems, some advices : 

  •  Favor a solid box per battery and of appropriate size (not too big, not too small) so that your products are immobilized and not damaged during transport,
  • Protect the products you ship inside the package by wrapping them with bubble wrap, polystyrene flakes, air cushions, to help immobilize the products,
  • Separate the products one by one and close the package with adhesive tapes.

Do not forget to also send the charger of your battery and its key. This will allow us to optimally test your battery.

When I received my battery 

Doctibike provides you with a guide to fully enjoy your battery and ensure a long life. We also offer a 2-year guarantee in case of problems. Doctibike remains at your disposal and answer all your questions to ensure the best quality of service.

How to track my battery ?

Whatever are the chosen shipping method, we provide you as soon as possible a link by mail that allows you to track the delivery of your package online. Shipping costs include packing, handling and postage.