Delivery in Europe
DELIVERY AND LEAD TIMES IN EUROPE
Need a new battery or spare parts? Doctibike can also deliver to you if you live in the European Union. Once your order has been placed, the parcel will be delivered to you within 8 to 10 working days in the European Union countries served (list of eligible countries below). As with delivery in France, pre-ordered items have longer delivery times, which are announced when you place your order.
List of countries served:
| Germany Austria Belgium Bulgaria Croatia Denmark Spain | Finland Hungary Italy Luxembourg Netherlands Poland Portugal | Czech Republic Slovakia Slovenia Sweden Switzerland Republic of Ireland Romania |
These countries are eligible for the delivery of new products. Reconditioning or battery diagnostics are not currently available. Doctibike is doing its utmost to open up these services to the European Union in the near future.
DELIVERY RATES IN EUROPE
Delivery rates in the European Union and outside the EU differ from delivery rates in France. The delivery service is provided by the carrier GLS, which ensures that batteries and other products are transported safely and as quickly as possible.
To find out more about delivery charges in your country, please refer to the table below.
ZONE 1 : Germany, Belgium, Luxembourg, Netherlands
ZONE 2 : Denmark, Spain, Hungary, Italy, Poland, Portugal, Czech Republic, Slovakia
ZONE 3 : Austria, Switzerland*
ZONE 4 : Bulgaria, Croatia, Finland, Republic of Ireland, Romania, Slovenia, Sweden
*Delivery outside the European Union is invoiced exclusive of VAT. Customers are responsible for customs clearance costs, which are invoiced at €50 when the order is placed.
TRANSPORT IN THE CASE OF DIAGNOSIS OR RECONDITIONING
If you order a reconditioning or diagnosis of your battery on the www.doctibike.com website, you will be charged a total of €20 inc. VAT for postage. This amount includes sending your battery to our premises and returning it to you once the reconditioning or diagnosis has been completed.
To send your battery to our premises, you will need to pack it carefully according to the instructions below, print out the delivery note you received by e-mail and drop off your parcel at your nearest drop-off point.
Packing your parcel carefully when sending a battery for diagnosis or reconditioning
Pack your parcel carefully! Make sure your battery is well protected so that it is not damaged during transport. We advise you to follow these steps:
- 1. Choose a sturdy cardboard box/package for each battery, of an appropriate size (not too big, not too small) so that your products are immobilised and not damaged during transport.
- 2. Protect the products you are sending inside the parcel by surrounding them with bubble wrap, polystyrene flakes or air cushions, to help immobilise the products.
- 3. Separate the products one by one and seal the parcel with adhesive tape. To prevent the keys from getting lost in the box, you can tape them to the battery.
ATTENTION: The keys should only be attached if they are used to ignite the battery.