About us
Doctibike is a French start-up bringing together a team of passionate experts specializing in electric batteries for active, eco-friendly, and sustainable mobility.
Our core business? Repairing and refurbishing lithium-ion batteries, which power the majority of electric-assisted vehicles such as e-scooters, e-bikes, electric scooters, and electric motorcycles. Thanks to our expertise, we save many electric bikes and scooters from ending up at the recycling centre every year! While cyclists keep their bicycles for an average of 13 years, a battery’s lifespan is only around 4 years.
Since its creation in 2014, the company has continued to grow and now has a team of around 15 people, based in Villeurbanne, where our workshop and offices are located. Every day, our technicians assess the overall condition of batteries, carry out minor repairs required for proper operation, or fully refurbish them by replacing the energy cells inside.
We support our customers in our workshop in Lyon or remotely, through our website and customer service. Our services and products available for delivery are offered in France and in all European Union countries.
Doctibike also offers two-wheel users the opportunity to replace their battery with a new one, purchase a new charger, or buy bicycle accessories.
Since its creation, Doctibike has experienced continuous growth driven by a strong conviction: repair and refurbishment have an essential role to play in the mobility of tomorrow.
Certified with QualiRépar and ISO 14001:2015, the company is committed every day to providing reliable, sustainable, and accessible solutions while helping extend the lifespan of electric equipment.
This momentum is reflected in our growth: in 2025, around 10,000 new batteries and more than 1,000 refurbished batteries were sold and repaired by our teams. This important milestone reflects the trust placed in us by our customers, both individuals and professionals.
Driven by this growth, our team continues to evolve with a clear ambition: to become a leading European reference in the refurbishment and repair of batteries for electric bikes.
Our services
Diagnosis and reconditioning of your electric bicycle battery
With Doctibike's multi-brand battery tester, our technicians diagnose your battery and establish its general state of health. Thanks to a detailed report, you have all the information you need to decide whether to have your battery repaired or reconditioned! Reconditioning is a cheaper and more environmentally friendly alternative to buying new.
A complete range of new replacement batteries
Is your battery beyond repair? Opt for a new replacement: find the right battery for your electric two-wheeler in our online catalogue. We've listed all the major brands of electric-assist bicycles (Arcade, BH Bikes, Giant, etc.) as well as the leading manufacturers in the electric mobility sector.
Chargers and spare parts for your electric bike
Renew your electric bike charger easily with our compatible multi-brand chargers. You'll also find all the spare parts and accessories you need to repair your electric bike.
Why trust Doctibike?
Satisfied customers!
Our customers trust us to assist them with the purchase of a new battery, the repair or refurbishment of their battery. With an average rating of 4.7/5 on Google Maps and 9.6/10 on Société des Avis Garantis, we are proud of our customers’ satisfaction and the quality of support provided by our teams!
Personalised support to find the right battery for you
Choosing an electric bike battery is not easy! Compatibility is essential: a battery that looks identical to yours may not be compatible with your model. In addition, it is necessary to choose a power rating suited to your needs. Our customer service team, based in France, helps you identify the battery that is right for your bike and your needs. Do not hesitate to contact us!
Our commitment to reliable and safe batteries
As a battery is an essential component of your bike, scooter, e-scooter, etc., we pay particular attention to the quality, reliability and safety of the products we offer. Our goal: to enable you to ride with peace of mind with a battery that is suitable for your bike and designed to meet the requirements of the European market. In 2026, we obtained ISO 14001:2015 certification and the QualiRepar label.
Refurbished batteries in our workshop near Lyon
In addition to selling new batteries, we repair and refurbish batteries for bikes, scooters, e-scooters, etc. Repairs and refurbishment are carried out by our technicians in our workshop in Villeurbanne. This expertise allows us to offer an alternative to complete replacement whenever possible. Our repair and refurbishment services are available throughout the European Union.
A guaranteed purchase with complete peace of mind
At Doctibike, your purchase comes with guarantees adapted to the products offered:
2 years for new batteries
3 years for new Bosch batteries
1 to 2 years for refurbished batteries (depending on their grade)
You can also benefit from interest-free instalment payments to make your purchase easier. Finally, we provide delivery within 2 to 4 working days for products in stock, so that you can quickly get back to using your electric bike.
Choosing Doctibike means benefiting from 10 years of expertise, genuine technical know-how and support from professionals specialising in batteries for electric mobility!
A word from our founder
"My passion for mobility comes from my childhood, thanks to my father, who specialised in importing bicycle parts. I followed him everywhere in his daily life as a company director and visited cycle factories from the age of 14.
In 2014, I took my turn in the entrepreneurial adventure by creating Doctibike. At last, electric bike users are offered an innovative and eco-responsible solution for repairing, reconditioning or replacing their electric battery.
Doctibike's expertise is now recognised throughout France. We are now continuing our efforts to make electric mobility more sustainable at European level, by rolling out our services in neighbouring countries."
Anne-Sophie Caistiker, Founder of Doctibike
Our team
At Doctibike, we bring together more than 15 team members with complementary expertise, all committed to a shared mission: extending battery lifespan and making electric mobility more sustainable.
Every day, our teams work hand in hand:
our customer service team supports every request with responsiveness and a close relationship with customers,
our workshop gives a second life to thousands of batteries thanks to the expertise of our technicians,
our logistics team ensures reliable and fast deliveries,
our web team continuously improves your online experience,
our sales team supports our development in France and internationally.
We believe that a meaningful project is built collectively above all else. That is why we foster a work environment based on trust, mutual support, and autonomy, where everyone can actively contribute to more responsible mobility.
Our customers
At Doctibike, customer satisfaction drives us every day. Every battery repaired, refurbished, or replaced is an opportunity to provide a reliable, sustainable, and tailored solution that meets each customer’s needs.
The trust our customers place in us is reflected in their reviews: with an average rating of 4.7 on Google Maps and 9.6/10 on Société des Avis Garantis, we are proud of the quality of service and support delivered by our teams.
Because beyond technical expertise, we place listening, transparency, and responsiveness at the heart of every customer experience.
Our core values
Sustainability
Don't throw away your electrically-assisted two-wheeler because the battery no longer works! Our mission is to provide you with practical solutions to give your battery a second life and make electric mobility more sustainable.
Respect for the environment
Having your battery reconditioned means you can extend its lifespan and avoid having to manufacture and buy back a new product, which consumes a lot of raw materials. It also promotes the use of active mobility devices (which are better for your health) and eco-responsible (emitting much less CO2 than a combustion engine).
Recycling
Used energy cells and non-repairable batteries are duly recycled thanks to our partner Screlec: the eco-organisation specialising in the recycling of batteries is responsible for recycling and processing part of the lithium for reuse, to avoid any unnecessary waste.
Passion
Doctibike is above all a team of people who are passionate about mobility! All our staff are trained to give the best possible advice to cycle users, whether they are private individuals or professionals: we successfully combine customer service that listens to your needs with a technical service that is constantly looking to innovate.
Find us
Doctibike France
Our head office is located in Villeurbanne, part of the Lyon metropolitan area. We do not welcome customers to our premises. All our products and services are available on our online shop doctibike.com. However, it is possible to collect your order: this option is offered to you when you confirm your order online.
Doctibike Germany
At the end of 2021, Doctibike opened an office in Germany. In the city of Frankfurt, we're close to major manufacturers in the mobility sector, as well as Europe's biggest bicycle trade fair, "Eurobike", where we've been exhibiting for four years running.
Doctibike Reunion Island
Doctibike's expertise is also available on Reunion Island! Since 2019, our franchisee, William, has been welcoming you to his shop and repairing your battery, in a heavenly setting just 200m from the beach.